DISPATCH / DELIVERIES
Any orders received before 3pm QLD time will generally be shipped the same day on an overnight service to all customers within Australia. A confirmation email with a tracking number will be provided so you can track your item. Orders received after the shipping deadline will be shipped the following business day. We do not ship on Saturday, Sunday or public holidays. Within Australia we charge flat $15.00 ex GST packaging and handling fee for all order shipments weighing up to 5 kg. For shipments weighing over 5 kilograms and up to 9 kilograms incur our standard packaging and handling charge of $30.00 ex GST. Bulky or heavy shipments over 9 kg will ship via road freight and incur an appropriately calculated packaging and handling charge. Unfortunately we cannot deliver to a PO Box. Backorders will automatically be shipped when the product is in stock, with no additional delivery charges.
The freight costs for orders to New Zealand are $39.00 for shipments weighing up to 5 kg and $80.00 for shipments weighing over 5 kg and up to 9 kg. Bulky or heavy shipments over 9 kg will ship via road freight and incur an appropriately calculated packaging and handling charge.
You are responsible for all Government, Bank and/or Financial charges including Customs, Taxes, Duty, Insurance and any on-forwarding costs.
Any orders on a prepaid account cannot be released until cleared funds are received or a bank remittance is provided. The risk of loss transfers to you when we deliver the goods to the carrier.
Export orders are shipped when all items are available, unless a request in writing is given, backorders will ship (via same method as the original shipment) when the product is in stock, with additional delivery charges.
If you would like to place an order for other international destinations please contact us at firstname.lastname@example.org.