RETURNS / REFUNDS

CHANGE OF MIND

You may return goods due to change of mind within twenty days of delivery.

The products must be returned unused and in the original boxes in new condition. Please do not mark or write on the original product boxes. Include all documentation, cables and other components included with the original parts shipment. Make sure the goods are properly packed to avoid any damage in transport.

TE Automation reserves the right to charge a handling and re stocking fee of 15% of the price paid for the goods

WARRANTY

All our products carry a minimum one-year warranty against defects in materials and workmanship (factory/product default). If a product proves defective in materials or workmanship within one year from the date of purchase, we will replace it or refund the purchase price (not the freight costs). We may need to send the item to the manufacturer for further assessment. We’ll try to pass along the benefit of any extended warranties provided by the manufacturer.

This warranty will be void if product date codes or serial numbers are removed or defaced. Of course, warranties do not apply to products that have been subject to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized repair, misuse, neglect, accident, alteration, improper application, installation, wiring, coding or other acts which are clearly not a factory/product default, including damage caused in shipping.

Our warranty also does not apply to any product that has been damaged by external causes such as fire flood, sand, dirt, lightning, exposure to weather, acts of God, battery leakage, theft, blown fuses, improper use of any electrical source or connection to product not recommended in writing for interconnection by us.

In no event will we be liable, whether in contract, tort or under any other legal theory, for lost profits or revenues, loss of use or similar economic loss, for any indirect, special, incidental, consequential, punitive or similar damages arising out of or in connection with any products (including non-conforming products), or for any third-party claims against you relating to the products, even if we have been advised of the possibility of such claim. In no event will our monetary liability (whether in contract, tort or under any other legal theory) in respect of any product exceed the purchase price that you paid to us for it.

HOW TO RETURN GOODS

If you are requesting to return a product, please complete:

Step One: complete and return the Pre-return Authorisation Form (PDF)

Step Two: TE Automation will review your claim and provide you with feedback. If approved, a RAN Number will be provided.

Step Three: Send the product back referencing your RAN NUMBER via prepaid freight to our address at 1/79 Dover Drive, Burleigh Heads QLD 4220. Products must be returned within ten days of our Return Authorisation Number (RAN) being issued.

Step Four: Products will be tested/inspected by TE Automation and / or the manufacturer

Step Five: TE Automation will advise you of the outcome of your claim and where relevant issue replacement/exchange product and/or credit note.

 Please note: Items sent without a RAN number are unable to be processed and will be returned unopened. 

Products come with guarantees that cannot be excluded under the Australian Consumer Law.

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